Business Terms and Conditions SITTAR.EU and Complaints Procedure
SITTAR, with its registered office at Pekařská 485/21, 779 00 Olomouc, Czech republic, CRN: 73301159, TAX ID: CZ7702185810, hereby publishes its Terms and Conditions (hereinafter referred to as "T&Cs"), which apply to the purchase of goods offered by the Seller in its online shop - e-shop on the website www.sittar.eu (the "Site").
These T&Cs shall also apply to the purchase of goods at the Seller's stores, if this is the nature of the relationship - in particular for the adjustment of liability for defects - claims.
TERMS AND CONDITIONS
I. GENERAL PROVISIONS
By placing an order, the Buyer accepts these Seller's T&Cs to adjust the mutual rights and obligations of the parties in relation to the sale of the Goods by the Seller. The relations of the Buyer and the Seller are governed by these Terms and Conditions, which are binding on both parties, unless expressly stated otherwise in the concluded contract. The T&Cs define the rights and obligations of the Seller and its customers (buyers) and in their current wording they form the content of the purchase contract (on the delivery of goods), respectively they are an integral part of it. The rights and obligations not explicitly regulated by these T&Cs are governed by the provisions of the relevant legal regulations, in particular the Civil Code, as amended.
II. INFORMATION OBLIGATION
The Seller hereby informs the Buyer and the Buyer confirms, by placing an order, that they have been and are informed by the Seller of the following:
(i) the Seller's identity, which is company SITTAR, phone numbers and e-mail address, and other contact details are listed in the Contacts link,
(ii) the designation of the goods or services (hereinafter "the Goods") and a description of their main features are listed on the Site individually for each Goods;
(iii) the price of the Goods, or the method of its calculation, including all taxes and fees, which is always given for the individual Goods and is final;
(iv) the method of payment, including the obligation to pay advances, which is always indicated with the option of choosing the buyer for the individual Goods, the choice of payment methods for the Goods is the buyer and the chosen payment method can no longer be changed without the Seller's consent,
(v) the method of delivery of the Goods, which is always indicated for the buyer with the option for the individual Goods, the choice of the methods offered is made by the buyer and the selected delivery method can no longer be changed without the Seller's consent,
(vi) the cost of delivery of the Goods, which are always specified for each delivery method, by the choice of the delivery method of the Goods, the Buyer also chooses and agrees with the applicable costs - the price that he must pay for the delivery of the Goods,
(vii) information about the rights arising out of defective performance as well as rights of guarantee and other conditions for the exercise of these rights, as set forth below in these T&Cs;
(viii) that the Seller retains, in digital and protected form, the content of orders leading to the conclusion of the Goods Delivery Agreement with the Buyer, including the personal and other data communicated by the Buyer and using current technical measures to protect them; the buyer is entitled to request the communication of currently used technical means at any time and the seller informs the buyer, upon request, to the extent sufficient to inform the buyer and not jeopardize the trade secret and other confidentiality of the seller's information
(ix) that the digital content of orders and other data held by the Seller is compatible (and applicable) with commonly used (i) hardware, ie personal computers (PC), Linux and Mac - (ii) software - commonly used office systems. In accordance with applicable law, the Seller communicates the above-mentioned formats and names in an effort to communicate in a commonly used form,
(x) the cost of means of distance communication, where no additional costs, fees, etc. are associated with the use of the Site, with the exception of the necessary Internet connection fees to be paid by the Buyer depending on the Internet service used by the Buyer;
(xi) the possibility of withdrawal; the Buyer has the right to withdraw from the Purchase Agreement without giving any reason within 14 days of receipt of the Goods (its last part), as follows;
(xii) that the Buyer is entitled to send the Seller complaints in any form and in any matter, and the Seller will deal with them and do their best to handle them; the Buyer may also submit a complaint to the Supervisory Authority or State Supervision, which is (a) the Czech Trade Inspection Authority (https://www.coi.cz/en/) - Consumer Protection, (b) Trade Licensing Offices (www.statnisprava.cz) - Compliance Supervision obligations in the area of trade and services, (c) Office for Personal Data Protection (https://www.uoou.cz/en/) - protection of personal data; if the parties do not agree on an amicable settlement of their disputes, any of them may apply to the competent court,
xiii) that the order is deposited with the Seller who will allow the Buyer to access it on request
(xiv) that the order and other steps leading to the conclusion of the contract and the Site such are in English
(xv) that the conclusion of the contract occurs through the completion of the necessary data - by ordering the Goods through the Site, ie by filling in the necessary data in the order / e-shop form and confirming / ordering the Goods on the Site,
(xvi) in the case of errors occurring in making entries prior to confirmation / submission of the order by the buyer, these can be corrected in the same way as the data was entered,
(xvii) that the Buyer is entitled to download the wording of these T&Cs from the Site in addition to the Goods Order / Purchase Contract.
In the case that for any reason (error, etc.) the arrangements of these T&Cs deviate from the statutory provisions for the protection of consumers - consumers, then they are disregarded. This also applies if the buyer waives the special right provided by the law.
III. ENTERING INTO A CONTRACT AND SUBJECT OF THE CONTRACT
3.1 The Buyer has the option to purchase the Goods offered by the Seller, ie to conclude a Purchase Agreement with the Seller for the purchase of the Goods (hereinafter referred to as the “Contract”) via the Site's e-shop.
3.2 Purchase of Goods through the Site is offered by the Seller as part of its retail business and is not intended to sell the Goods for resale in the Buyer's business. If the Buyer wishes to purchase goods for the purpose of carrying out his business - economic activity, he is obliged to mark and fulfill the obligations stipulated by the Seller in the execution of the order leading to the conclusion of the Contract, which may not occur through the Website, at the Seller's choice.
3.3 The Contract between the Buyer and the Seller is concluded by filling in the necessary data concerning the Goods specification (determination of Goods, size, color, etc.), determining the method of payment for the Goods, determining the method of delivery of the Goods, specification of the Buyer and any other necessary data according to the current form for order execution / Contract conclusion. The Buyer is obliged and at the same time entitled to check the completed data and to correct / edit these data before final delivery / confirmation of the Goods order, in the same way as these data were entered. Once the order has been confirmed / sent, the data can no longer be changed and the order is binding and the Contract has been concluded with the exception of the point below.
3.4 The Seller is entitled, depending on the nature of the business, which is not usual (quantity of Goods, amount of price, transport costs, distances, etc.) to ask the Buyer for authorization / confirmation of the order in another suitable way (except for its confirmation on the Site), e.g. by telephone or in writing. If the buyer refuses to authorize the order in the required manner, the order is deemed not to have been executed.
3.5 The Seller also allows, in justified cases, the conclusion of the Contract by other means of distance communication than through the Website, ie in particular via e-mail communication with the Seller or by telephone, etc. In this case, the Contract is concluded only when:
(i) the Buyer receives from the Seller, by means of distance communication (especially e-mail correspondence), a summary of all essential requirements of the Contract, ie the Goods specification, prices, the method of delivery of the Goods, the cost of delivery of the Goods, the method of payment, etc., and
(ii) within 12 hours of receiving the above-mentioned summary of the Agreement, the Buyer will not refuse to do so by e-mail to email@example.com (or by other means of contact details) indicating any order number or other Seller-specified order identification data.
3.6 The Seller is not responsible for the fact that the Buyer has not received the relevant electronic communication, or even the ordered Goods, if it has been delivered to addresses communicated by the Buyer, but has the right (only / also) to the third party who has received the delivery, or refused, etc. The seller is not even able to ascertain and check the accuracy of the data entered by the buyer when ordering the Goods. The Buyer is responsible for the correctness and regularity of the completed data and bears all risks associated with the data entered when ordering the Goods.
3.7 The Seller is entitled to use technical / digital means to protect against automatic (not human) filling in order forms.
3.8 The Contract between the Seller and the Buyer is concluded on the basis of a proper / correct completion of the order form in all mandatory data (filling in the optional data is at the buyer's will) on the Site and the final confirmation / sending of the order by the Buyer. The Seller confirms to the Buyer, via remote communication means, the acceptance of the order (especially via e-mail to the address indicated by the Buyer).
3.9 The subject of the purchase / sale under the Contract are only items of the Goods expressly stated in the order / contract, unless otherwise agreed between the Buyer and the Seller.
3.10 The Buyer acknowledges that, with respect to purchases made through the Site (as well as in the Shops) and the update of the relevant data on the Site, the Buyer ordered Goods may already be sold out (although available on the Site so far). In this case, the Seller will inform the Buyer of this fact as soon as it is discovered. Unless the parties agree otherwise within 5 working days (to extend the order date or other change of order), the Contract shall be terminated and none of the parties shall be entitled to claim any compensation, etc.
3.11 The Seller undertakes to supply the Buyer with the Contract: perfect goods in accordance with the specification or with the properties customary for the given type of Goods:
- according to the specification in the executed order / contract,
- complies with all standards, regulations and regulations applicable in the Czech Republic
- a tax document (invoice) is sent to the Buyer's email address at the moment the order is processed.
3.12 At the Buyer's request, the Seller is obliged to provide him with a proof of purchase of the Goods stating the date of sale, a description of the Goods, the price of the Goods, the place of delivery, the date of delivery, together with the Seller's identification data. The Seller shall also fulfill this obligation by sending a copy of the Order of the Goods.
3.13 The Buyer has the option of withdrawing from an already concluded Contract (canceling an order) in the event that he / she notifies the Seller by e-mail to firstname.lastname@example.org no later than 2 hours after the conclusion of the Contract (confirmation of the executed order).
IV. PLACE OF PERFORMANCE / DELIVERY
4.1 Place of Performance - Delivery of Goods is the place specified by the Buyer in the Order / Contract. The Seller delivers to all delivery addresses in the Czech Republic, the Seller may, within the Site, limit the delivery of Goods outside the Czech Republic.
4.2 Goods are delivered from stock or from selected Seller's stores. The warehouse address is: Pekařská 21, Olomouc, 779 00, Czech Republic.
4.3 The contact point within the e-shop is the Seller's Customer Center at: Pekarska 21, Olomouc, 779 00, Czech Republic (email: email@example.com).
4.4 The property right to the Goods passes to the Buyer upon delivery of the Goods to the address indicated by the Buyer (regardless of who took over the Goods).
4.5 In the event that the Buyer orders the Goods for a third party (a contract in favor of the Third Party), the third party acquires the right to the Goods by taking it over (and becomes the Buyer with all rights and obligations). In the event that the third party rejects the Goods, the Buyer acquires the right to the Goods and the Contract continues to apply between the Buyer and the Seller. If the buyer sells the goods to a third party, the third party does not acquire any rights to the Seller.
4.6 The Buyer is obliged to properly and thoroughly check and inspect the Goods upon receipt. If the Buyer finds a defect in the Goods or finds a different inconsistency with the Order, he is obliged to notify the Seller of this fact without undue delay in the manner set forth below for defects in the Goods (complaints).
5.1 Purchase Prices of he Goods on the Site are valid at the time of ordering the Goods / Contract. The Seller reserves the right to change prices prior to the conclusion of the Contract (in the case of a printing error, the Goods are sold for the correct price if it is apparent in the Contract and in the case of the error is no obvious but demonstrable there is no entering into a contract), during significant changes in supplier conditions at manufacturers and other suppliers of the Goods, at any time prior to the conclusion of the Contract - final confirmation of the order.
5.2 The purchase price is considered to be paid with regard to the selection of the method of payment only after the full purchase price for the Goods has been credited to the Seller's account or paid in cash at the Seller's box office or the shipping company in the case of cash on delivery.
5.3 The purchase price stated on the Site under the Order and the concluded Contract is the final price for the purchase of the Goods (the price for (i) delivery and (ii) the payment method is specified separately), including all taxes, fees, etc. The site and the order / contract stated otherwise (price for specific packaging, etc.).
5.4 The Seller is not obliged, but authorized to deliver to the Buyer an invoice or other document related to the price (and its payment). The proof of the price and the obligation to pay it agreed between the Seller and the Buyer is the Order / Contract.
5.5 The date of delivery of the taxable supply shall be deemed to be the date of delivery of the Goods, unless stipulated otherwise by the relevant legal regulation.
5.6 The Buyer is obliged to pay the purchase price in the manner chosen by the Buyer, including the price for the method of delivery of the Goods and the method of payment chosen.
VI. SHIPPING TIMES
6.1 The Seller dispatches, ie sends, the Goods within the time period specified on the Ordered Goods Pages.
6.2 The Goods are delivered through the Buyer by the chosen delivery method, with the Goods being handed over to the selected carrier (delivery method) within the time of dispatch / dispatch of the Goods. The final delivery time of the Goods depends on the Buyer of the chosen delivery method. Deadlines for the delivery of Goods by individual carriers are stated on the Website or on the website of these carriers. From the moment of shipment, the goods are shipped within 24 hours at all carriers below:
GLS - https://gls-group.eu/CZ/en/home
6.3 The Time for Dispatch / Dispatch of Goods commences from the date of conclusion of the Contract and, in the case of payment of the price for the delivery of the Goods, other than upon receipt of the Goods from the moment of payment of the price for delivery of the Goods.
6.4 The shipping period may be extended to the circumstances, if the delay is due to majeure or circumstances not caused by the Seller.
6.5 If the Seller cannot dispatch the Goods within the specified period, it shall notify the Buyer of this fact without undue delay. Unless the parties agree otherwise within 5 working days (to extend the delivery date of the Goods or other change of order), the Contract shall be terminated and none of the parties shall be entitled to demand any compensation, etc.
VII. GOODS DELIVERY COSTS
7.1 In addition to the purchase price, the Buyer is obliged to pay the Seller in the same way as the purchase price for the Goods also the cost / price for the Goods delivery, in the amount stated for the chosen method of delivery.
7.2 Price for delivery - shipping The goods vary according to the buyer‘s chosen method of delivery of Goods and taxes (especially VAT), fees etc.
7.3 Current price for The goods include VAT and are always included in the individual delivery methods. With regard to possible changes in the prices for the Goods Delivery (Carriers), these prices are not updated here, but always by the goods on the Site.
7.4 The Seller may - according to the goods information - supply the Goods free of charge or at discounted prices, according to the purchase price.
VIII. METHOD OF PAYMENT
8.1 The Buyer is obliged to pay for the Goods, ie the purchase price, the price for the delivery of the Goods for the selected method of payment execution, or other costs stated by the Seller, ie.
(i) cash on delivery - ie cash during accepting of the consignment;
(ii) online payment through the Seller's payment system used
(iii) bank transfer to the account given by the Seller
8.2 The chosen method of payment may be linked to a price that is intended to cover the costs.
8.3 With regard to possible changes of the costs of the payment method, the prices are not updated here, they are listed at the Site. The cost of the selected payment method includes taxes and fees.
IX. WITHDRAWAL FROM THE CONTRACT WITHOUT GIVING A REASON, EXCHANGE OF GOODS
9.1 The Buyer has the right to withdraw from the Contract even without giving any reason within 14 days from the date of receipt of the Goods (delivery of the last part of the Goods).
9.2 The Buyer shall deliver the written notice of withdrawal to the Seller together with the goods to be returned:
(i) by post to SITTAR - E-SHOP, Pekařská 21, 779 00 Olomouc, Czech republic
(ii) email to firstname.lastname@example.org
(iii) or by any other appropriate means.
9.4 The withdrawal period is complied in the case of sending a notice of withdrawal before the expiry of the relevant 14 day period.
9.5 If the Buyer withdraws from the Contract, it shall send or hand over to the Seller the Goods received from it. without undue delay, but no later than within 14 days from the dispatch of the notice of withdrawal. In case of doubt as to whether the Goods were purchased from the Seller, the Buyer is obliged to prove at the Seller's request that the Goods are purchased from the Seller under the Contract from which it is withdrawn. The Buyer returns the Goods to the Seller at: SITTAR - E-SHOP, Pekařská 21, 779 00 Olomouc, Czech republic. The goods will be sent back as an ordinary shipment. Cash on delivery will not be accepted!
9.6 The Seller shall return to the Buyer all funds in the same manner as to be accepted by the Seller, unless the parties agree otherwise, without undue delay, within 14 days of delivery of the notice of withdrawal from the Contract. The Seller shall return the money to the Buyer in a different way only if the Buyer agrees with it and does not incur additional costs. Buyer can choose a refund method, either:
(i) by bank transfer to an account specified in the notice of withdrawal;
(ii) in person at the SITTAR shops.
9.7 If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs associated with returning the goods to the Seller, even if the goods cannot be returned via a usual postal way.
9.8 The Seller is not obliged to return the funds to the Buyer before the Buyer hands over the Goods or proves that the Goods have been sent.
9.9 The Buyer shall be liable to the Seller for a reduction in the value of the Goods resulting from the handling of the Goods other than to be treated with respect to its nature and characteristics in order to familiarize itself with the nature and characteristics of the Goods, including its functionality, in the home (hereinafter referred to as "Compensation"). The Seller claims the Buyer Compensation by sending the Buyer the funds received for the purchase of the Goods reduced by the Compensation.
9.10 The Seller shall not charge the Buyer for packing and postage on the first exchange of goods. The exchange of goods can be done at any Seller's premises, always in the total price for the product equal to or higher than the purchase price of the original product. If the price of the new product is higher, the difference in price will be paid by the Buyer directly at the place of exchange. Returned goods will be unused, undamaged, including any accessories, capable of resale. A proof of purchase will be presented to the buyer.
X. RESPONSIBILITY FOR FAULTS, COMPLAINTS
10.1 The Seller is liable to the Buyer that the Goods have no defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the goods,
(i) has the characteristics agreed between the parties and, in the absence of an arrangement, those characteristics that the Seller or the manufacturer has described or which the buyer has expected with respect to the nature of the Goods and the advertising performed by them;
(ii) fit for the purpose that the Seller specifies for its use, or for which a thing of this kind is commonly used;
(iii) conforms to the quality or design of the agreed sample or template, if the quality or design is determined by the agreed sample or template;
(iv) is in appropriate quantity, measure or weight;
(v) comply with legal requirements.
10.2 The Buyer is entitled to exercise the right of defect that occurs in the Goods within 12 months of its receipt. This shall not apply to: (a) Goods sold at a lower price for a defect for which a lower price has been agreed; (b) Wear of the item caused by its normal use; or (d) if the nature of the Goods and the arrangement of the parties.
10.3 If the Goods do not have the properties agreed, ie if the Goods have a defect, the Buyer may request:
(i) delivery of a new Goods free of defects, provided that this requirement is not disproportionate due to the nature of the defect (especially if the defect can be removed without undue delay, unless otherwise agreed by the parties, or if it is a minor defect that does not prevent use of the Goods)
(ii) if the defect relates only to a part of the Goods, the Buyer may only request the replacement of that component,
(iii) however, given the nature of the defect in the Goods, if the procedure under (i) and (ii) is disproportionate (especially if the defect can be removed without undue delay, ie within 30 days at the latest, unless the parties agree otherwise), Buyer has the right to free removal of the defect
(iv) if the above mentioned procedure is not possible, the Buyer may withdraw from the Contract.
10.4 In the case of removable defect, if the Buyer cannot use the Goods properly for recurrence of the defect after repair or for a greater number of defects, the Buyer has the right to deliver the new Goods or to replace the defective component. In this case, the buyer has the right to withdraw from the contract.
10.5 If the Buyer does not withdraw from the Contract or does not exercise the right to deliver a new item without defects, replacement of its part or repair of the item, it may also request a reasonable discount. The Buyer has the right to a reasonable discount even if the Seller is unable to deliver a new item without defects, replace its part or repair it, or if the Seller fails to remedy the situation within a reasonable period of time or that the remedy would cause significant problems to the Buyer.
10.6 The Buyer shall not be entitled to a complaint if the Buyer knew before accepting that the Goods had a defect or if the Buyer caused the defect himself.
10.7 If the Goods have a defect from which the Seller is bound, and in the case of Goods sold at a lower price or the Goods used, the Buyer has the right to a reasonable discount instead of the right to exchange the item.
10.8 Defect rights (claims) shall be exercised by the Seller with whom the Goods were purchased. However, if another person designated by the Seller to provide a repair that is closer to the Seller's location or place for the Buyer is mentioned in the confirmation issued by the Seller, the Buyer shall exercise the right of repair for the person designated to carry out the repair. The person designated for repair shall do so within 30 days, unless otherwise agreed by the parties.
10.9 If the Buyer exercises the right of defective performance (complaint), the Seller shall confirm it in writing, when he exercised the right, as well as performing the repair and its duration.
10.10 The Buyer is obliged to notify the Seller that the Goods have defects - to claim the Goods, without undue delay after having discovered the defects (the Seller is not liable for defects / enlargement of the defect if the Buyer after using the defect - when the defect became apparent) . In the case of a defect notification - the Goods complaint, the Buyer shall inform the Seller of the manner in which the defect manifests itself and the requirement for the manner of settling the complaint - exercising the right from the defect of the Goods;
10.11 The place for filing a complaint is: SITTAR - E-SHOP, Pekařská 21, 779 00 Olomouc, Czech republic.
In order to speed up the communication, we ask the buyer to mark the shipment containing the claimed goods and the above-mentioned documents by the inscription "COMPLAINT - e-shop" and also to provide sufficient contact information, especially the address, email address and telephone number. The Seller does not accept any unsolicited mail with cash on delivery or at the Seller's expense.
10.12 The Buyer is obliged to prove that he has purchased the Goods from the Seller and that he applies the defect in due time. Without proving these facts, the Seller is not obliged to accept the claim.
10.13 The Buyer is obliged to hand over the Goods to the assessment of defects and their settlement so that the claim can be assessed and settled. The Seller is not obliged to accept Goods, (i) which will not be submitted in such a way that the claim can be reviewed and (ii) in case the Goods are not properly cleaned, dried, etc. in accordance with general hygiene requirements and routines.
10.14 The Seller or an employee authorized by him / her decides on the complaint immediately after proper presentation of the Goods for consideration, in three days in complicated cases. This period does not include the period appropriate to the type of Goods required for the expert assessment of the defect. Complaints, including removal of defects, must be settled without undue delay, no later than 30 days from the date of claim, unless the Seller and the Buyer agree on a longer period.
10.15 The Supplier shall inform the consumer about the settlement of the complaint by e-mail or SMS (valid for complaints at the premises of the Supplier and e-shops).
10.16 When the right of liability for defects has been claimed, what is the content of the complaint and what manner of claim settlement is required by the Buyer, as well as the performance of the repair and its duration, or the manner of settling the complaint (including any written reason for rejecting the complaint), shall be issued by the Seller confirmation in writing to the buyer.
10.17 If the Goods have been shipped by the Shipping Service, they will be automatically sent to the Buyer's address upon settlement, otherwise they will be ready to be picked up at the Claim Place.
10.18 In the case that the Buyer does not collect the claimed Goods within the stipulated period, the Seller is entitled to charge the Buyer for the corresponding amount.
XI. FURTHER ARRANGEMENTS
11.1 In the case that the Seller provides the Buyer with additional benefits associated with the purchase of the Goods, such as the replacement of the Goods over a longer period, etc., these benefits and other related obligations shall be subject to the terms and conditions agreed upon with the purchase of the Goods and the terms stated by the Seller in the relevant materials.
11.2 The corresponding provisions of these T&Cs and, as the case may be, the usual business practices applicable to the realization of the Buyer's rights, taking into account the protection of the Buyer as a consumer, shall apply mutatis mutandis to the exercise of Buyer's claims.
11.3 Out-of-court settlement of consumer complaints is provided by the Seller via e-mail to email@example.com. The Seller shall send the Buyer's complaint to the Buyer's e-mail address.
XII. PROTECTION OF PERSONAL DATA
12.1 The Seller shall process personal data communicated to him by the Buyer upon the purchase of the Goods and the Buyer agrees with this processing of his personal data and their use as follows to the Seller. The Seller processes data for the purpose of realizing the purchase of the Goods and related rights and obligations and for use in offering the Seller's Goods and its Group Companies (eg marketing campaigns, organization of program loyalty activities, etc.).
12.2 The Seller shall dispose of this information for the above purpose in accordance with applicable law.
12.3 The Seller shall use all reasonable means and appropriate measures to protect personal data.
12.4 If the Buyer has any questions, comments or concerns regarding the handling of personal data, he may contact the Seller at any time.
12.5 The Buyer has the right to contact the Seller especially in the following cases:
(i) if he does not wish to be contacted in the future
(ii) if they would like to obtain information about their personal data being processed,
(iii) if he / she wants to correct, update, block, dispose or delete his / her personal information
(iv) wishes to report any misuse of their personal information
12.6 The Seller hereby informs the Buyer that Office for Personal Data Protectiont is the supervisory body in the area of personal data protection, with the registered office at Pplk. Sochora 27, Prague 7, 17000, www.uoou.cz.
12.7 SITTAR, as administrator, processes all personal data registered in his name in accordance with Act No. 101/2000 Coll., On the Protection of Personal Data, for the purpose of offering trade or services and for the purpose arising from the conditions. Consent to the processing of personal data is granted for an indefinite period of time, until the withdrawal of this consent, or until the termination of activity. The consent can be revoked in writing at any time and the administrator will destroy the data.
12.8 Additional privacy information may be provided elsewhere on the Site.
XIII. Information about out-of-court settlement of consumer disputes
Dear customers, we would like to inform you that any disputes that arise between you and our company, respectively. all your requirements, etc., we always try to properly discuss and resolve to mutual satisfaction.
However, if your claims are not satisfied and a dispute arises between you and our company, you have the right to a so-called out-of-court settlement of a consumer dispute from a purchase agreement for the sale of our goods or a contract for the provision of our services (hereinafter referred to as “consumer dispute”).
In the event of a consumer dispute concerning the sale of our goods or the provision of our services, the Czech Trade Inspection - www.coi.cz ("COI") is competent for the out-of-court settlement of a consumer dispute. Since 15 February 2016, you can also use the petition to initiate out-of-court dispute resolution and obtain information on out-of-court settlement of consumer disputes (including cross-border disputes) at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Other so-called out-of-court persons / entities for out-of-court settlement of consumer disputes may also arise, whereby an out-of-court settlement can also be initiated.
The procedure for out-of-court settlement of a consumer dispute is that it is initiated at the consumer's request by the COI (or other authorized person), which must contain:
(a) the identity of the parties to the dispute (yours and ours);
(b) a complete and comprehensible statement of the operative events (what is disputed);
c) indication of what the petitioner (you) seeks (eg refund of the purchase price, exchange of goods, etc.)
(d) the date on which the claimant has exercised his right under the dispute with the seller for the first time (eg first complaint);
e) a statement that the court has not decided in the matter, no arbitration award has been issued and no agreement has been reached between the parties in the out-of-court settlement of the consumer dispute nor has the court, arbitration or out-of-court settlement of the consumer dispute under this law been initiated,
(f) the date and signature of the applicant (your).
The application shall be accompanied by proof that the claimant has not been able to resolve the dispute directly (for example, our correspondence, etc.) and, if available, other documents proving the facts. The application shall be accompanied by a power of attorney if the petitioner is represented by a power of attorney. The proposal may be submitted in writing or verbally in the protocol or electronically via the on-line form provided on the CTIA website, signed by a recognized electronic signature or sent via the data box of the person submitting the proposal.
The petitioner (s) may file a petition with the COI or any other authorized entity within one year of the date on which they first exercised their right under the dispute (eg withdrawal from the contract / complaint).
Out-of-court settlement of a consumer dispute must be completed within 90 days of its initiation. For particularly complex disputes, this period may be extended by a maximum of 90 days.
Out-of-court settlement of consumer dispute ends
(a) by concluding an agreement between the parties (voluntary);
(b) a unilateral declaration by the consumer of the termination of participation in a dispute settlement notified to the COI or an authorized entity,
(c) death, declaration of death, declaration of missing or disappearance of one of the parties to the dispute without a legal successor,
(d) expiring the time limit for resolution of the dispute,
e) rejecting the proposal (for its defects).
There is no charge for out-of-court settlement of consumer disputes. The costs of out-of-court settlement of consumer disputes are borne by the parties themselves.
The COI or an entrusted entity sets out rules for out-of-court resolution of consumer disputes, which will set out in more detail the procedure for out-of-court settlement of consumer disputes in order to comply with legal rules.
Of course, you can always go to court if the out-of-court settlement of a consumer dispute does not result in a consumer dispute. Of course, you also do not have to use the possibility of out-of-court settlement of a consumer dispute (however, you can of course always recommend it) and you can contact the competent court directly to resolve a consumer dispute.
XIV. FINAL PROVISIONS
14.1 These T&Cs apply in the wording stated on the Seller's Site on the day of order confirmation, unless otherwise agreed between the parties in writing. If the order is sent after the day when the T&C was changed, the T&C is already valid.
14.2 The Seller shall be entitled to change these T&Cs at its discretion, with the change of the T&Cs being always published on the Website, respectively. the T&Cs will always be listed on the Site in its current version. OPs in previous periods will also be listed on the Site.